Return is a scheme provided by us directly under this policy in terms of which the option of replacement and/or refund is offered to you. All products listed under a particular category may not have the same returns policy.
| Product Type |
Return/Refund Policy |
| Brand New (Manufacturers Sealed Pack) |
No Returns/Refunds/Replacement |
| Brand New (Import OEM Product) |
No Refund/Returns – Replacement (in case not working) – Within 30 Days of Billing Date |
| Tested Pulled/Used Product |
Refund/Replacement/Returns Accepted (in case not working) – Within 5 Days of Delivery |
*Note – We mention the product type in the “Additional Information” tab of the product page! We divide the return policy into three parts. Do read all sections carefully to understand the conditions and cases under which we will accept returns.
Part 1–Category, Return Window, and Actions Possible
| Category |
Returns Window, Actions Possible, and Conditions (if any) |
| Pulled/Used Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts |
Replacement Within 30 Days of Billing Date |
| Manufacturer Sealed Products under Copier, DMP, Inkjet, Laser, Plotter Spare Parts |
No Refunds or Replacement (All Functionality Related Issues will be handled by Product Manufacturer) |
| Printer Consumables such as Ink and Toner Cartridges, Photo Paper and Lamination Pouches |
No Refunds or Replacement |
| UnBoxed Printers |
No Refunds or Replacement (All Functionality Related Issues will be handled by Product Manufacturer or by their respective Service Centers) |
| Brand New Printers |
No Refunds or Replacement (All Functionality Related Issues will be handled by Product Manufacturer or by their respective Service Centers) |
| No Returns Products |
Some products in the above categories are not returnable due to their nature or other reasons. |
| Full Refunds / Replacement / Exchange |
If the product is different from what was ordered, or the product quantity is shortly delivered. |
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@printerpartspoint.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@printerpartspoint.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
